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Terms of service

Welcome to Soule Footwear! When you shop, browse, or interact with us on www.soule.in, you're stepping into our world. These Terms of Service explain the rules that apply when you use our website, products, and services.

Disclaimer

By using our site, you agree to these terms. If you don’t agree, we totally respect that, but you won’t be able to shop with us or use our services.

1. Who Can Shop With Us

To use our site, you need to be 18+ or have parental consent if you're under 18. By placing an order, you're confirming that you're eligible.

2. Orders, Payments & Pricing

  • All prices are listed in INR and may be updated without prior notice.

  • An order is considered confirmed only after successful payment.

  • We reserve the right to refuse or cancel any order for any reason, especially if we suspect it’s fraudulent or intended for resale.

3. Shipping & Delivery

  • We process and dispatch orders within 5–7 business days.

  • Delivery usually takes 7–10 business days after dispatch.

  • You’ll receive tracking details once your order is shipped.

  • We are not liable for courier delays or issues arising from incorrect shipping details.

4. Returns & Exchanges

  • Returns are accepted within 7 days of delivery if the item is unused and in original packaging.

  • Refunds are initiated after we inspect the returned product.

  • Return shipping costs are borne by the customer unless the item is damaged or defective.

  • Read our full [Refund Policy] for more.

5. Your Account Info

  • Please keep your login info safe. We’re not responsible for any misuse if your account is accessed by someone else.

  • Keep your contact, shipping, and payment details updated to avoid order delays.

6. Intellectual Property

All content on our site — text, images, product designs, logos — belongs to Soule Footwear. You can't copy, use, or reproduce anything without written permission from us.

7. Site Behavior & Use

You agree NOT to:

  • Use our site for illegal or harmful activities.

  • Upload or transmit any viruses or malicious code.

  • Violate others’ rights, including copyright or trademark.

  • Post misleading, offensive, or abusive content.

  • Attempt to hack or interfere with site functionality.

We reserve the right to restrict or block your access if these terms are violated.

8. Third-Party Services

We may link to or integrate with services from other providers. We don’t control their content or policies, so please read their terms before interacting or sharing any info.

9. Warranties & Disclaimers

Our products and services are offered "as is" and "as available." We don’t make guarantees about uninterrupted service, or that every detail on the site is error-free. We won’t be held responsible for indirect losses like lost profits, revenue, or data from using our services.

10. Changes to These Terms

We may update our terms from time to time. Any changes will be reflected here with the revised date. Continued use of the site means you accept the changes.

11. Governing Law

These terms and any interactions with Soule Footwear are governed by the laws of India.

12. Contact Us

For any questions or concerns, please get in touch:

Email: soulefootwearindia@gmail.com
Phone: +91 99300 40798
Address: 301, Sea Garden View, 16th Road, Next to Rajesh Khanna Garden, Santacruz West, Mumbai – 400054

Thanks for reading the fine print. We’re here to keep it fair, transparent, and customer-first