Privacy policy

Privacy Policy

Last Updated: February 25, 2025

At Soule Footwear, your trust means everything to us. Whether you’re browsing for your next favorite strap or checking out with a combo, we’re committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you visit our website www.soule.in or interact with us.

1. What We Collect

When you shop with Soule, we may collect:

Basic details: Your name, email, phone number, shipping/billing address.
Order info: Product preferences, payment confirmation, and delivery details.
Account info: If you create an account — your login, password, etc.
Support messages: Conversations with our team through email or other support channels.
Usage data: Like which pages you visit, your IP address, browser type, and clicks — so we can improve your browsing experience.
Cookies: Used to enhance site performance and personalize your shopping.

2. Why We Use Your Info

We use your data to:

Process and fulfill your orders.
Keep you updated about your purchases.
Handle exchanges, returns, and customer support.
Share updates, offers, and launches (only with your consent).
Understand site usage to improve our products and services.
Prevent fraud and ensure security.

3. Who We Share With

We never sell your personal information. We only share it with:

Trusted partners who help us run our store — like Shopify (our website platform), payment gateways, shipping services, and marketing tools.
Legal authorities, but only if required by law or in special cases like fraud prevention.
Marketing partners, to help us show you relevant ads — only if you’ve agreed.

4. Your Privacy Rights

You’re in control. You can:

Access your data.
Edit or update your personal info.
Request deletion of your data.
Unsubscribe from marketing emails anytime.
Disable cookies through your browser settings (though some parts of the site may not work as smoothly).

To make any request, email us at soulefootwearindia@gmail.com.

5. Data Storage & Security

We take data protection seriously and use top security measures to safeguard your information. However, no system is completely hack-proof, so we encourage you to keep your passwords secure and private.

We only keep your data for as long as necessary — for orders, support, or legal requirements.

6. For International Visitors

If you’re shopping from outside India, please note that your data may be stored or processed in India or with our partners in other countries. We ensure all data transfers meet privacy standards and regulations.

7. Kids' Privacy

Soule Footwear is for adults. We don’t knowingly collect data from children under 16. If you believe a child has submitted their info to us, please contact us and we’ll delete it.

8. Third-Party Links

Our website may link to other platforms. If you click on those, their privacy policies will apply — not ours. We recommend reviewing their terms before sharing any personal data.

9. Updates to This Policy

We may occasionally update this policy to stay aligned with laws and platform changes. We’ll post any updates here and revise the “Last Updated” date at the top.

10. Contact Us

Have questions about your data or want to make a privacy-related request?

Reach out to us at:
soulefootwearindia@gmail.com
301, Sea Garden View, 16th Road, Next to Rajesh Khanna Garden, Santacruz West, Mumbai – 400054